Privacy Policy
Last updated: [01/07/26]
1. Introduction
Procare Tree & Hedge Services is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988 to 2018.
Please read this policy carefully. By using our website or submitting your details through our contact form, you acknowledge that you have read and understood this policy.
2. Who We Are (Data Controller)
Business name: Procare Tree & Hedge Services
Address: [ADDRESS TO BE CONFIRMED]
Email: info@procaretreeandhedgeservices.ie
Phone: 085 157 8035
Procare Tree & Hedge Services is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details above.
3. What Personal Data We Collect
We may collect and process the following personal data:
Data you provide directly to us:
- Full name
- Phone number
- Email address
- The service you are enquiring about
- Any additional information you include in your message to us
Data collected automatically when you visit our website:
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search term used to find our site
- Device type and operating system
This automatically collected data is gathered through cookies and tracking technologies deployed via Google Tag Manager. Please see our Cookie Policy for full details.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your enquiry: When you submit our contact form or call us directly, we use your details to get back to you with a quote or to answer your questions. The legal basis for this processing is our legitimate interest in responding to business enquiries (Article 6(1)(f) GDPR).
To provide our services: If you engage us to carry out work, we use your contact details and service information to deliver and manage that work. The legal basis is the performance of a contract (Article 6(1)(b) GDPR).
To measure advertising effectiveness: We use Google Ads conversion tracking, deployed via Google Tag Manager, to understand whether visitors who arrive via our Google Ads campaigns go on to contact us. This allows us to assess and improve the performance of our advertising. The legal basis for this processing is your consent (Article 6(1)(a) GDPR), which you provide or withhold via our cookie consent banner when you first visit our website.
To comply with legal obligations: In some circumstances we may be required to process or retain your data to comply with a legal obligation (Article 6(1)(c) GDPR).
5. Who We Share Your Data With
We do not sell, rent or trade your personal data to any third party for marketing purposes.
We may share limited data with the following third parties only where necessary to operate our business and website:
Google LLC: We use Google Tag Manager to manage scripts on our website, and Google Ads conversion tracking to measure our advertising performance. These tools may collect data about your visit and device in accordance with your cookie consent preferences. Google Search Console is also used to monitor our website’s visibility in Google Search; this tool does not place cookies or collect visitor data. Google acts as a data processor in relation to advertising data collected through our website. For more information, see Google’s Privacy Policy at https://policies.google.com/privacy.
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Enquiry data submitted through our contact form is retained for up to 12 months from the date of submission, after which it is securely deleted.
- Data relating to completed service contracts may be retained for up to 6 years in line with Irish statutory limitation periods.
- Advertising and conversion data collected via Google Ads is retained in accordance with Google’s own data retention settings and your consent preferences.
7. Your Data Protection Rights
Under GDPR and Irish data protection law, you have the following rights:
Right of access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data, subject to certain legal conditions.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: You have the right to request that we provide your personal data in a structured, commonly used and machine readable format.
Right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests as the legal basis for that processing.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at info@procaretreeandhedgeservices.ie or by phone on 085 157 8035. We will respond to your request within one month.
8. Data Security
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against accidental loss, unauthorised access, alteration or disclosure. Access to your personal data is limited to those who have a genuine business need.
9. Third Party Links
Our website may contain links to third party websites. This Privacy Policy applies only to our own website, and we are not responsible for the privacy practices of any external sites. We encourage you to read the privacy policy of any site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or for legal and regulatory reasons. Any updates will be posted on this page with a revised date at the top. We encourage you to check this page periodically.
11. How to Make a Complaint
If you are unhappy with how we have handled your personal data, you have the right to make a complaint to the Data Protection Commission (DPC), the supervisory authority for data protection in Ireland.
Data Protection Commission Website: www.dataprotection.ie Phone: +353 (0)761 104 800 Postal address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28
We would, however, appreciate the opportunity to address your concerns before you contact the DPC. Please get in touch with us first at info@procaretreeandhedgeservices.ie.